Frequently Asked Questions
Everything you need to know about shopping with VELO Pakistan.
What are your delivery times within Pakistan?
We typically deliver orders within 3-5 business days for major cities like Karachi, Lahore, and Islamabad. For other regions, please allow up to 7 business days.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, with original tags attached and in their original packaging to be eligible.
Which payment methods do you accept?
VELO Pakistan accepts Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular mobile wallets.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our carrier's website to monitor your shipment's progress.
Do you offer a size guide for your apparel?
Yes, every product page features a detailed size chart. We recommend checking your measurements against our guide to ensure the perfect fit before placing an order.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. however, due to different screen resolutions and lighting conditions, slight variations may occur.